Information Security Policy

At HelpingHand VA, we are committed to safeguarding the privacy and security of the personal and sensitive data we handle in the course of providing our services. This Information Security Policy outlines the practices we follow to ensure that your data is protected while maintaining the confidentiality, integrity, and availability of the information we manage.

Purpose

This policy is designed to protect the security of data, including personal, medical, financial, and proprietary information. We ensure that our clients’ and users’ data is handled securely and in compliance with applicable regulations such as HIPAA, GDPR, and other relevant standards.

Data Collection and Usage

We collect only the data necessary to provide our services effectively, such as:

  • Personal Information: Names, contact information, and other identifying details.
  • Medical Information: For clients in the healthcare industry, we may process medical records or health-related information as required for virtual medical office support.
  • Customer Support Data: Information related to customer interactions, such as support tickets or inquiries.

We use this information strictly for the purpose it was provided and ensure its security throughout its lifecycle.

Security Measures

To protect the data we handle, we implement several key security measures, including:

  1. Encryption: All sensitive data, including personal and medical information, is encrypted during transmission (using SSL/TLS) and storage.

  2. Access Control: Access to sensitive information is restricted to authorized personnel only. We follow the principle of least privilege to ensure that only necessary team members can access certain data.

  3. Regular Security Audits: We conduct regular security assessments and audits to identify and address vulnerabilities in our systems and processes.

  4. Data Backup: Regular backups are taken to ensure the availability of information, even in the case of data loss or corruption.

  5. Multi-Factor Authentication (MFA): All authorized personnel are required to use multi-factor authentication to access sensitive data systems.

  6. Employee Training: Our staff undergo regular training in information security and data privacy to ensure they understand the importance of protecting client data.

Data Retention and Deletion

We retain data only for as long as necessary to fulfill the purpose for which it was collected or to comply with legal obligations. When data is no longer needed, we ensure that it is securely deleted or anonymized in accordance with industry standards.

Data Breach Response

In the event of a data breach, we have a comprehensive incident response plan in place. This includes:

  • Immediate containment and investigation of the breach.
  • Notification to affected parties and regulatory authorities as required.
  • Implementation of corrective measures to prevent future breaches.

Your Rights

We respect your rights concerning the data we handle, including:

  • Right to Access: You can request a copy of the data we hold about you.
  • Right to Correct: You can request correction of any inaccurate or incomplete information.
  • Right to Erasure: You can request deletion of your data, subject to legal or contractual obligations.
  • Right to Restrict Processing: You can request a restriction on the processing of your data in certain situations.

Compliance and Regulatory Standards

We adhere to various regulatory and compliance standards, including:

  • HIPAA (Health Insurance Portability and Accountability Act) for handling medical data.
  • GDPR (General Data Protection Regulation) for clients in the European Union.
  • CCPA (California Consumer Privacy Act) for California residents.

Changes to the Information Security Policy

We may update this policy from time to time to reflect changes in our security practices or legal obligations. Please revisit this page periodically to stay informed about any updates.

Contact Us

If you have any questions about our Information Security Policy or how we handle your data, feel free to contact us:

HelpingHand VA
1209 Mountain Road Pl NE Ste N,
Albuquerque, NM 87110
Email: Support@helpinghandva.com
Phone: +1-5756138440